Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lykirisupplies.com. Please note that returns will need to be sent to the following address: 5830 E 2nd St, Ste 7000 #37869, Casper, Wyoming 82609 Us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@lykirisupplies.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yasser.boukdir46@gmail.com.
Refund Policy
Last updated: August 13, 2026
At LYKIRI, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we are here to help and will do our best to make the return process as simple as possible.
Returns & Exchanges
LYKIRI accepts eligible returns and exchanges within 30 days of purchase, provided that the following conditions are met:
- The product has not been damaged or misused.
- The original packaging is intact and included with the return.
- The product is in its original condition.
Any product showing signs of damage, misuse, or alteration may not qualify for a return or exchange.
Returns or exchanges requested more than 30 days after purchase will not be accepted.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
For products that are consumable or intended for personal use, the item may no longer qualify for a return once it has been opened or used.
If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.
Proof of Purchase
To process a return, we may require your order confirmation, receipt, or order number.
How to Request a Return
To request a return or exchange, please email:
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
Our support team will review your request and provide you with the appropriate return instructions.
Exchanges
If you would like to exchange an eligible product, please contact us at:
Please include your order number and explain the reason for your exchange request.
Return Shipping
Unless the item arrived damaged or defective, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service when returning an item. LYKIRI cannot guarantee receipt of returns that are lost during transit without tracking or proof of delivery.
Refunds
Once your returned product has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow your bank or payment provider additional processing time before the refunded amount appears in your account.
Late or Missing Refunds
If your refund has been approved but you have not received it after the expected processing period, please first check with your bank or payment provider.
If you still cannot locate the refund, contact us at:
We will be happy to investigate the matter.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible at:
Please provide your order number and, where applicable, clear photographs showing the damage or defect.
To help us resolve the issue quickly, we recommend reporting damaged products within 48 hours of delivery.
Free Gifts & Promotional Offers
If your order included a free promotional item, the free item may need to be returned along with the purchased product when requesting a refund.
Where applicable, the refund amount may be adjusted to account for promotional items included with the original order.
Unsuccessful Delivery
LYKIRI is not responsible for refunds resulting from an unsuccessful delivery caused by an incorrect or incomplete shipping address provided by the customer or the recipient being unavailable to receive the package after delivery attempts.
Please carefully verify your shipping information before completing your order.
Questions or Concerns
We value our customers and are always happy to help.
For questions regarding returns, exchanges, refunds, or your order, please contact:
LYKIRI Customer Support
📧 contact@lykirisupplies.com